服务条款

Thank you for shopping with Smart Ship Store. By placing an order, you agree to the following terms. Please read them carefully.

1. Return Period

You may return most new, unopened, or lightly used items within 30 calendar days of delivery for a full refund.

If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

Items must include all original parts, accessories, manuals, and packaging.

Items that are damaged, abused, or missing parts may not be eligible for a full refund.

Final sale items clearly marked as such are not eligible for return or refund.

3. How to Initiate a Return

Log into your account, go to the Orders section, and click the Return button.

Follow the prompts in the return portal to request a return.

Alternatively, you may contact our Customer Support within 30 days of delivery to initiate the process.

4. Return Shipping

Return shipping is free if the product is defective, incorrect, or damaged during shipping.

For all other reasons (e.g., change of mind, unwanted gift, wrong size), the customer is responsible for return shipping costs.

Items must be securely packaged to prevent damage in transit.

5. Refunds & Processing

Refunds are issued only after the returned item is received and inspected.

Refunds are sent to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.

6. Exchanges & Defective Items

If you received a defective or incorrect item, we will cover return shipping and provide a replacement at no extra cost.

If you want a different product (size, color, or style), please request a return for a refund and place a new order.

7. International Returns

International customers may also return items within 30 days under the same policy.

Return shipping is free only if the item is defective, incorrect, or damaged during shipping. Otherwise, the customer is responsible for return costs.

Customs duties, import taxes, or other delivery charges are typically non-refundable. Please check with your local customs office.

8. Liability Limitation

We are not responsible for lost or stolen packages once tracking shows the order as delivered.

Our liability for any claim will not exceed the amount paid for the item.

9. Updates to This Policy

We may update these Terms at any time.

The most current version will always be posted on this page.

If substantial changes are made, we may notify customers via email or website notice.