Informativa sui rimborsi

Thank you for shopping with Smart Ship Store. We want you to be completely satisfied with your purchase. Please review the following policy carefully. By placing an order, you agree to these terms.

1. Return Period

You may return most new, unopened items within 30 calendar days of delivery for a full refund.

If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.

2. What’s Eligible for Return

Items that are unused or lightly used are eligible.

Must include all original parts, accessories, and any manuals or packaging.

Items that are damaged, abused, or missing parts may not be eligible for a full refund.

Final sale items clearly marked as such are not eligible for return or refund.

3. How to Return an Item

Go to your Orders section in our store and click on the “Return” button next to your order.

Follow the prompts in the return portal to request a return.

Alternatively, you may contact our customer support within 30 days of delivery to initiate the return.

4. Return Shipping & Condition

Once approved, you’ll receive a prepaid return shipping label via email or through the return portal.

Please pack the item securely to avoid damage during transit.

Return shipping is free for eligible returns as specified.

5. Inspection & Processing

Once we receive your returned item and it passes inspection, we will process your refund.

Refunds are issued to the original payment method.

Please allow 5–10 business days for your refund to appear in your account, depending on your bank or card provider.

6. Restocking & Fees

We do not charge any restocking fees.

No additional fees are deducted beyond the product cost (except return shipping if item is not eligible under “free return shipping” conditions).

7. Exchanges & Defective Items

If you received a defective or incorrect item, we will cover the cost of return and send a replacement at no extra charge.

If you want a different product (size, color, style), please request a return for a refund and place a new order; exchanges are not handled automatically.

8. International Returns

International customers may return items under the same 30-day policy.

Return shipping costs are free only if the product is defective, incorrect, or damaged during shipping. For any other reason (change of mind, unwanted gift, etc.), the customer is responsible for return shipping costs.

Customs duties, import taxes, or other charges that may have been paid at the time of delivery are typically non-refundable through our store. We recommend checking with your local customs office.

Once we receive and inspect the returned item, we will issue a refund to the original payment method. Refunds are processed within 5–10 business days after receipt.

If the item was defective or incorrect, we will also cover the cost of sending a replacement, if applicable.