Versand
Thank you for shopping with Zenith Blades. Here's everything you need to know about how we handle shipping.
1. Free Shipping
All orders within the United States ship free. No minimums, no exceptions.
2. Delivery Times
Most orders arrive within 5–12 business days from the date of purchase:
- US warehouse orders: 3–7 business days
- International warehouse orders: 7–12 business days
These are estimates, not guarantees. We are not responsible for delays caused by the carrier, weather, high order volume, or any other circumstances outside our control. Shipping costs are non-refundable in the event of a carrier delay.
3. Order Processing
Orders are processed within 1–3 business days after payment is confirmed. You'll receive a tracking number by email once your order ships.
4. Tracking
Allow up to 24–48 hours for tracking to update after receiving your shipping confirmation.
5. Inspect Your Order Immediately
Please inspect your order as soon as it arrives. If there is any issue — damage, defect, or incorrect item — you must contact us at support@zenithblades.com within 3 calendar days of the delivery date shown on tracking, including your order number and photos. We cannot process claims submitted after this window. Do not discard any items or packaging until your case is fully resolved.
For verified damage or defects, we will offer a replacement or refund at our discretion.
6. Incorrect Items
If you received the wrong item, contact us at support@zenithblades.com within 3 calendar days of delivery with your order number and photos of the item received. Our policy for incorrect items is to send the correct replacement once we have verified the issue.
7. Lost Packages
A package is considered lost if tracking shows no delivery after 20 calendar days from the ship date. Contact us and we'll open an investigation. If your order shows as delivered but you didn't receive it, you must notify us within 7 calendar days of the delivery date — we cannot assist after that window. We are not responsible for packages stolen after confirmed delivery.
8. Incorrect Address
Make sure your shipping address is correct at checkout. We are not responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer. Reshipment costs in those cases are the customer's responsibility.
9. Order Cancellations
Once an order is processed, we cannot guarantee cancellation. You may return your item per our Return & Refund Policy.
10. Policy Updates
We reserve the right to update this policy at any time. The current version is always available on this page.